Returns, Refunds & Cancellation Policy

Due to the nature of the products we sell, including raw honey, rooibos tea and extra virgin olive oil, Dammetjies Holdings does not offer refunds or exchanges simply because a customer has changed their mind, no longer wants the product, ordered the wrong product, or no longer requires the product. Please carefully review your order before completing your purchase. Once an order has been placed, we cannot guarantee that it can be cancelled if it has already been processed or dispatched. This does not affect any statutory consumer rights that may apply to your purchase.

If your order arrives damaged, please contact us as soon as reasonably possible after delivery. To help us resolve the matter quickly, please provide:

• Your order number;
• Your name and contact details;
• A description of the damage; and
• Clear photographs of the damaged product and packaging.

Where a product has been damaged before or during delivery and Dammetjies Holdings is responsible, we will assess the matter and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include a replacement product or a refund. We may require the damaged product and/or packaging to be returned or made available for inspection.

If you receive a product that is defective, unsafe, does not correspond with what you ordered, or otherwise does not meet the applicable requirements under South African consumer-protection law, please contact us. We will assess the issue and provide the appropriate remedy required by law. This may include a replacement, repair where applicable, or refund.

Our products are intended for consumption and must be stored and handled according to the instructions provided on the product or packaging. For health, hygiene and food-safety reasons, we cannot accept the return of products that have been opened, consumed, tampered with or improperly stored by the customer. This does not affect your legal rights where a product is defective, damaged, unsafe, incorrectly supplied or otherwise does not comply with applicable consumer-protection legislation. If you believe a product may be unsafe or defective, do not consume it and contact us immediately.

If we accidentally send you a product different from the product you ordered, please contact us as soon as possible. We will arrange an appropriate solution, which may include sending the correct product or providing another remedy required by applicable law. Please provide your order number and photographs of the product received where possible.

Where a refund is approved, it will generally be processed using the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider. Refunds will only be issued where Dammetjies Holdings has approved the refund; the product qualifies for a refund under this policy; or a refund is required under applicable South African law.

Customers should carefully review their order before completing payment. If you contact us immediately after placing an order, we will make reasonable efforts to accommodate a cancellation before the order has been processed or dispatched. However, once an order has been processed or dispatched, cancellation may no longer be possible. Where applicable, statutory cancellation rights will continue to apply.

Where a return is required because Dammetjies Holdings supplied the wrong product or because a product is damaged or defective and the customer is legally entitled to a remedy, Dammetjies Holdings will arrange or cover reasonable return costs where required by law. Where a customer requests a return that is not covered by this policy or applicable law, Dammetjies Holdings is not required to accept the return.

For any return, damaged-product or refund enquiry, please contact us:

Dammetjies Holdings
Email: sales@dammetjiesholdings.co.za
Address: 57 Wessel Lourens Drive, Brackenfell, Western Cape, 7560, South Africa
Website: dammetjiesholdings.shop

Please include your order number when contacting us so that we can assist you as quickly as possible.

Nothing in this policy is intended to remove or restrict any consumer right that cannot lawfully be excluded under South African law. Where applicable legislation provides a customer with a right to return, replacement, repair or refund, that right will apply regardless of the provisions of this policy.